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Good to know from A to Z
Important information for your holiday in Santa Valburga in the Ultental Valley
Cancellation conditions
- in times of Covid: Money-back guarantee: In the event of border closures, travel bans on entering South Tyrol, officially imposed hotel closures, quarantine or new lockdown established by the government, we offer you the following alternatives:
- You can change your booking in our hotel to a different period– doesn‘t have to be now, you can also do it later. In this case, your deposit will be credited to your next holiday at Hotel Schweigl.
- You can cancel your stay free of charge and get the deposit back. In this case, please send us your bank details (IBAN and BIC).
- Should the government announce any border closures during your stay, of course you can leave at any time and the days bookes and not enjoyed will be cancelled free of charge.
Cancellation due to Covid-19 illness: To protect yourself financially in such cases, we recommend you to take out a travel cancellation insurance with the "Europäische Reiseversicherung" (see below).
- Should you have to cancel your holiday at 3-star superior Hotel Schweigl for any other reason, our regular cancellation conditions apply:
Up to 2 months before arrival: free of charge
2 months - 31 days before arrival: 40% of the total amount
30 - 8 days before arrival: 70% of the total amount
Within 7 days before arrival: 90% of the total amount
Late arrival, early departure & no-show: 100% of the total amount for booked and not enjoyed days
Check-In & Check-Out
On the day of arrival, your room will be available from approx. 1 pm. On the day of departure, please vacate your room before 10 am.
Deposit
In order to confirm your booking, we ask you to pay a deposit of 30% of the total amount of your stay by bank transfer or credit card charge.
Dogs
Dogs are welcome on request and subject to availability of the rooms! We charge € 10,00 per day (without food) incl. final cleaning. Out of respect for other other guests, dogs are not allowed to enter the restaurant, the wellness area and the playroom. Thank you for your understanding!
Electric cars
A public charging possibility for electric cars is only 50m from Hotel Schweigl.
Parking
You can park your car free of charge in our car park, which is mostly covered.
Payment options
You can pay in cash (up to € 4.999), by cheque, debit card (EC) or credit card (except American Express & Diners Club).
Smoking
Please understand that smoking is not allowed in the entire house and therefore also in all our rooms.
Specific room request
Unfortunatelym we are not always able to confirm specific room numbers or floors. However, we always do our best to accommodate your requests.
Südtirol Transfer
How about a stress-free journey from the train or bus station directly to the Hotel Schweigl? The Südtirol transfer connection shuttle makes it possible! Book now: www.suedtiroltransfer.com
Travel cancellation insurance via Europäische Reiseversicherung
And if something unforeseen happens, which prevents you from leavinf for your holiday or forces you to make an early return? Protect yourself by booking a travel cancellation insurance (at a price of approx. 5% of the holiday amount). Calculate premium and book via Europäische Reiseversicherung.
· Here you can also see all details of insurance cover including cancellation cover for Coronavirus.
Tourist tax
A tourist tax per person/day has to be paid directly on site. Children up to 13 years of age are exempt from paying this tax.
WiFi
Sometimes it’s nice to connect with the outside world even when you’re on holiday. That's why free WiFi is available in the whole Hotel Schweigl.
